Intake Specialist with Medical Records ExperienceJob description: We are seeking a highly organized and compassionate Bilingual Intake Specialist (Spanish/English) to serve as the first point of contact for prospective clients in a fastpaced personal injury law firm. This role is critical in delivering exceptional client service, gathering key case information, and ensuring qualified leads are efficiently onboarded. The ideal candidate is personable, detail-oriented, and experienced in handling highvolume inbound and outbound communications, with a strong ability to build trust with clients during stressful situations.Shift: Weekdays (Night Coverage) 6:00 PM â 3:00 AM 11:00 PM â 8:00 AM Weekend Coverage 8:00 AM â 5:00 PM 3:00 PM â 11:00 PM 11:00 PM â 8:00 AM PSTResponsabilities: Answer inbound calls, web inquiries, and chat requests from potential clients in both English and Spanish · Conduct initial client screenings to determine case eligibility (auto accidents, slip & fall, premises liability, etc.) · Accurately gather and document detailed case information into the firmâs CRM/case management system · Clearly explain the intake process, next steps, and required do
Nguồn: RemoteOK
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